Paw Roll
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Paw Roll Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paw Roll has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to order, Looks professional, Pretty website.
Cons: False advertising, False guarantees, Impossible to communicate with anyone.Recent recommendations regarding this business are as follows: "Find what you’re looking for from a different company", "Go to your local pet store where you can purchase what you need at once", "I do not believe this place is legit. Please do not order from them because they will just steal your money and you will not receive your item. And when you try to reach out to them over and over again, they will not respond because obviously they are a scam so please save your money and the frustration.", "Do not shop here", "Do not buy from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paw Roll has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to order, Looks professional, Pretty website.
Cons: False advertising, False guarantees, Impossible to communicate with anyone.Recent recommendations regarding this business are as follows: "Find what you’re looking for from a different company", "Go to your local pet store where you can purchase what you need at once", "I do not believe this place is legit. Please do not order from them because they will just steal your money and you will not receive your item. And when you try to reach out to them over and over again, they will not respond because obviously they are a scam so please save your money and the frustration.", "Do not shop here", "Do not buy from them".
Most users ask Paw Roll for the refund as a solution to their issues.
Review authors value the most Layout of Store. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Back communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Do not trust their "guarantees"
Shady company for sure. Their website said "easy returns", "absolutely zero risk", if you aren't satisfied with your purchase, we will give you a "full refund, no questions asked." Then they refused my return request because their "policy" doesn't allow returns from customers who "changed their mind." I didn't "change my mind," the product zapped the heck out of my dog and sent him into a yelping fit because it was so painful, even when it set as far down as it would go to level 1.
He genuinely acted like he was being attacked by something so that's obviously not a product that is going to work for us. But even so, I thought there were "no questions asked." I thought "returns are easy". I thought there was "absolutely zero risk" when shopping with you guys. So why would it even matter if I DID just happen to change my mind?
It shouldn't, if y'all actually stood by your promises...which I now see that you don't.
So, I had to open a case against them with PayPal and hope that PayPal decides in my favor because these sellers are liars. You really shouldn't have to fight with a seller to return a product to get your money back.
Do not believe the promises and guarantees on their website because it's just a bunch of BS. Shop somewhere else.
- Looks professional
- Pretty website
- False advertising
- False guarantees
Preferred solution: Full refund
User's recommendation: Do not shop here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Charlotte, North Carolina
Shop elsewhere. These people appear to be either in way over their heads or are blatant thieves.
User's recommendation: Do not shop here
Oh my gosh, I’m experiencing the exact same thing! Placed an order November 16 still don’t have it I have repeatedly tried to contact them on every platform possible with no response!
Completely stole my money!
I’m not sure what to do! Is there anyway to hold them accountable or to let more people know to beware?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haven’t received my order!
- Easy to order
- Impossible to communicate with anyone
Preferred solution: Deliver product or service ordered
User's recommendation: Go to your local pet store where you can purchase what you need at once
DO NOT ORDER FROM. I placed a order sent it back for a exchange a larger size and never received anything in return I called them wrong number email said they are reviewing order still waiting?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Find what you’re looking for from a different company
Spring Hill, Tennessee
Stole my money! No product received!
I thought I had done my research on this company and found that this was a legit place to make purchases with good reviews however, I am digging deeper and seeing otherwise now that I have had my own experience. Unfortunately I made a purchase on November 16 was sent an email confirmation saying the product would be delivered within 4 to 21 days and to respond back to receive tracking which I did and it has now been over 21 days and I have still not received tracking nor the product and cannot get anyone to respond to any of my calls emails Facebook messenger requests!
I feel like it is a total scam and have been robbed and wish I knew how to get my money back! They act like they are going to respond but then they never do and you cannot get anyone on the phone.
They just keep redirecting you to email. It is the worst customer service experience I have ever had.
User's recommendation: I do not believe this place is legit. Please do not order from them because they will just steal your money and you will not receive your item. And when you try to reach out to them over and over again, they will not respond because obviously they are a scam so please save your money and the frustration.
North Augusta, South Carolina
Terrible product
User's recommendation: Do not buy from them
New Bedford, Massachusetts
Terrible customer service
User's recommendation: Do not recommend
Sandpoint, Idaho
Refused a refund
User's recommendation: Beware - you will not get a refund if wanted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor quality and terrible service/return policy.
Preferred solution: Full refund
User's recommendation: Use Amazon!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Non delivery
Received an email indicating package delivered. It was not.
I was home all day and have a video doorbell. Email support and you get "we are looking into it".
Tried calling their customer support number - the message is we don't answer the phone. Brutal customer service.
- Zero customer service
Preferred solution: Full refund
User's recommendation: Avoid this company
Same thing with me. I ordered a wireless fence system on 12/7/2023 and NEVER got it.
I asked them for a tracking number and the one they sent me said my package was seized due to counterfit postage. I emailed them and questioned it and they claimed they gave me the wrong tracking number. The 2nd one they gave me states package was delivered. I work from home and my driveway is 1/4 miles long.
I have 5 labrador retrievers.... I would know of someone was on my property.... also my cameras would have showed someone. NOTHING!!!!
Now they are not responding. So I now have PayPal involved, my bank and the USPS.
I have filed fraud charges to hopefully recoup the money they stole from me. At this time, I am out $139.
Replying to
Coppell, Texas
Terrible customer service
User's recommendation: Don’t bother trying to return anything or get any satisfaction from customer service.
Agree 100%
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I ordered the wireless collar and it took forever to recive. I no longer need it and now they will not give me a refund Only store credit. I will never order from them again!!